SHIPPING & RETURNS POLICY
1. Shipping Within Australia
We aim to process and dispatch orders within 2 business days, however in some cases dispatch may occur later due to our roast schedule or stock levels. Most orders through the online store incur a flat shipping fee of $12.50 (inc GST) to locations within Australia. Some items may be eligible for free shipping. All orders are dispatched with tracking.
2. Shipping Internationally
International Shipping is not currently available through the online store. Please contact us directly for international orders by email firstname.lastname@example.org or phone +61 3 9428 3229
3. Pickup from Roastery
Pickup is available from the Roastery at 73 Crown Street, Richmond VIC 3121 during the times specified at checkout.
4. Refunds, Exchanges & Returns
Should there be any dissatisfaction with any product purchased via the Clark St Coffee website, please contact email@example.com or phone +61 3 9428 3229 to resolve the issue.
Coffee is a fresh and perishable product and Clark St Coffee Roasters does not allow any returns on coffee purchased. Clark St Coffee Roasters does not allow returns of equipment or coffee for change of mind. Refund or exchange are issued if the incorrect product is dispatched, in case of manufacturing defects, or the product is not suitable for the prescribed use. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be assessed prior to processing of refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Clark St Coffee Roasters.
5. Repairs & Warranties
Most items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately so as to authorise a repair or replacement.
6. Delivery of Goods
Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Australia Post, Couriers Please and TNT. Clark St Coffee Roasters’ own drivers may deliver some Melbourne metro locations. Whilst we make every effort to track these items with our delivery partners, Clark St Coffee Roasters accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.
Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Clark St Coffee Roasters are GST inclusive. Clark St Coffee Roasters will issue a tax invoice for all purchases. GST means the Australian Goods and Services Tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.
8. Errors and Omissions
Clark St Coffee Roasters endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.
All prices are in Australia dollars and are subject to change without notice.
10. Method of Payment
We accept Visa, MasterCard and PayPal via the PayPal payment gateway.
11. Cancellation Policy
Please notify us immediately if you wish to cancel or modify your order. +61 3 9428 3229 or firstname.lastname@example.org. Most of our coffee is roasted to order and cancellations are at our discretion. Cancellation is not possible once the order has been collected by our delivery partners.
All material provided about Clark St Coffee and Clark St Coffee Roasters is copyright to Clark St Roasters Pty Ltd and is to be used for personal reference only.
Clark St Roasters Pty Ltd: ABN 74 096 583 774
1. Routine Information Collection
All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes.
2. Cookies and Web Beacons
3. Controlling Your Privacy
Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms.
4. Credit Card and other Payment Details
5. Contact Information
TERMS OF SERVICE
1. About this website
Clark St Roasters Pty Ltd (hereafter referred to as “Clark St Coffee Roasters” or “Clark St Coffee”) is the owner and operator of this website. Throughout the site, the terms “we”, “us” and “our” refer to Clark St Coffee Roasters. All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).
3. Your access/use implies agreement
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
4. Modifications to the Terms
5. Modifications to the information
Clark St Coffee Roasters does not warrant the accuracy, adequacy or completeness of material on this website. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of Clark St Coffee Roasters.
6. Errors and problems
Clark St Coffee Roasters does not guarantee that the website will be free from viruses, or that access to the website will be uninterrupted.
7. License and Ownership
The copyright for the content on this website is owned or licensed by Clark St Coffee Roasters and is protected under the Copyright Act 1968 (Cth) and by other copyright laws in both Australia and other countries. No material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Clark St Coffee Roasters.
All custom graphics, icons, and other items that appear on the website and all associated trademarks, are trademarks of Clark St Coffee Roasters.
9. Feedback, suggestions, comments or requests
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
10. Outbound links
The website may contain links to third-party websites and resources (“linked sites”). These linked sites are provided solely as a convenience to you and not as an endorsement by Clark St Coffee Roasters. Clark St Coffee Roasters makes no representations or warranties regarding the availability, correctness, accuracy, performance or quality of the linked site or any content, software, service or application found at any linked site. Clark St Coffee Roasters may receive payments and/or commissions from operators of linked sites in relation to goods or services supplied by the operator as a result of you linking to the third party website from the Clark St Coffee website.
11. Disclaimer of Warranties
Clark St Coffee Roasters makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by the website and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.
12. Limitation of Liability
If Clark St Coffee Roasters is found responsible for any damages, Clark St Coffee Roasters is responsible for actual damages only. In no event shall Clark St Coffee Roasters be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website.
13. General Conditions of Sale
The following Conditions of Sale shall apply to any product sold on this website. These Conditions of Sale constitute a complete and exclusive statement of the agreement and understanding between you and Clark St Coffee Roasters with respect to the subject matter hereof.
a. The goods delivered under this Agreement shall be of normal industrial quality unless herein specifically stated to the contrary. Any description of such goods has been given by way of identification only and the giving or use of such description shall not constitute any sale hereunder a sale by description.
b. The products available on the website for sale under these Conditions of Sale are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years nor any other person legally prohibited from entering into a binding contract. By placing your order you are verifying to Clark St Coffee Roasters that you are able to make a legally binding contract.
c. Your order is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified on the website at the time of offer and shall be understood to be placed under these Conditions of Sale.
d. These Conditions of Sale may change from time to time and you are required within reason to revisit these before placing your order to ensure that these Conditions of Sale have not changed.
e. Clark St Coffee Roasters reserves the right to accept or reject your offer for any reason, including, without limitation, an error in the product description or the price posted on the website, the availability of the product, or an error in your order. Your contract with Clark St Coffee Roasters only comes into existence when Clark St Coffee Roasters forwards you an email containing confirmation of receipt of your order, an acceptance of your order, confirmation of receipt of your payment and details of likely delivery.
f. This contract shall be governed by and construed in accordance with the law in effect in the State of Victoria and by entering into contract both parties are accepting the jurisdiction of the courts of the State of Victoria in relation to any dispute between them.
g. You shall inspect the goods immediately upon their arrival and shall within seven (7) days give notice to Clark St Coffee Roasters if the goods are not in accordance with specified requirements. If you fail to give such notice, the goods shall be deemed to be in all respects in accordance with the specified requirements. No claim shall be recognised unless made in writing and received by Clark St Coffee Roasters within seven (7) days after receipt of goods by you. The total amount of any claim shall not exceed the actual invoice value of the goods claimed to be faulty.
h. Ownership and property in the goods supplied/delivered shall pass from Clark St Coffee Roasters to you when Clark St Coffee Roasters accepts your offer and assigns product in the Clark St Coffee Roasters warehouse. Risk passes to you upon delivery to your warehouse or to an agreed delivery point.
i. Clark St Coffee Roasters shall not be responsible for non-delivery or delay in delivery of any goods caused by force majeure and you and Clark St Coffee Roasters shall be excused from performance of their respective obligations when and to the extent such performance is delayed or prevented by force majeure. If your need for the goods is reduced or suspended as a result of force majeure, and notification is within reasonable time of acceptance of the Order and prior to transfer of ownership, you shall be entitled to terminate the agreement. For the purpose of this commitment force majeure shall include but is not limited to natural disasters, civil disasters, political event, change of legal / political environment, business disruption, accidents, earthquake, flood, hurricane or typhoon, tornado, tsunami, volcanic eruption, wildfire/bushfire, landslide or avalanche, fire, flood, storm, earthquake, terrorist acts, revolt, war, financial markets disturbances, changes of regime or tax or regulatory authority, energy failure, external telecommunications failure, and/or failure of transport systems.
j. You assume all risks and liabilities for consequences arising from the use of the goods whether singly or in combination with other goods and indemnify Clark St Coffee Roasters in respect of any such use. Clark St Coffee Roasters is not liable for any infringement of patent rights arising out of the use of such goods by you or your instructions, expressed or implied, and it is your responsibility of to ensure that the goods when used by you are not damaged and no liability will be accepted by Clark St Coffee Roasters for the consequences of the use of damaged goods by you.
k. Nothing in these Conditions of Sale is intended to exclude, restrict or modify any statutory obligation of Clark St Coffee Roasters implied by the Goods Act, 1958.